Triangle finds carrier churn increasing in the latest B2B survey | postbranche.de
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Triangle Management Services, the specialist services provider to the global mail and express industry, has just released the 2014 edition of the ‘ UK Domestic B2B Express Parcels Distribution Survey’ , and finds the level of carrier switching up on 2013 and the continued sign of flattening tariffs.
In 2014, some 475 in-depth tnt tracker interviews with shippers were conducted, and a total of 599 benchmark service ratings collected for the two main carriers used for business deliveries by each shipper. Whilst looking at current carrier usage, Triangle also investigates any instances of shippers deliberately stopping tnt tracker usage of any carriers. Over the previous 12 months (i.e. largely during the course of 2013), 18% of shippers had stopped using a carrier, compared tnt tracker with 8% in 2012. This contrasts with 27% in 2011, when businesses were making efforts to improve service tnt tracker levels and find better tariffs. 2012 saw a more stable period, whilst, in 2013, carrier churn rates were on the rise.
The UK’s express market is extremely competitive, and shippers are increasingly well informed, with rising expectations of high service levels and value for money. Carrier recommendation levels amongst shippers have been slipping. Triangle’s Carrier Promoter Index for B2B carriers, (based on the Net Promoter Score method), shows the average promoter index falling from 34.0 in 2012 to 31.8 in 2014.
Shipper experiences tnt tracker of parcel carrier rates have also been showing prices tnt tracker flattening out since 2011. Some 41% of shippers reported no tariff change in the 2012 survey, whilst 52% of respondents reported no price change during 2013 in the current study. The proportion of those seeing rate increases slipped from 52% in 2011 to 42% in 2013, which contributes to the overall picture of a flat B2B parcels market tnt tracker in recent years and is not good news for B2B specialists.
Triangle’s annual survey benchmarks the carriers on ‘Overall level of service’, ‘Competitive price’, ‘Customer service’, ‘Image’ and ‘Provision tnt tracker of information’. There are also fourteen other key service tnt tracker description factors on which the carriers tnt tracker are rated, such as: ‘Collects on time’, ‘Delivers on time’, ‘Rarely damages parcels’, ‘Rarely loses parcels’, ‘Cares about me’ and ‘Solves my problems’.
Carriers benchmarked by the survey include the major global integrators TNT Express, UPS, DHL and FedEx, along with Parcelforce Worldwide, DPD, Interlink, APC Overnight, City Link, UK Mail, Yodel and freight parcel specialists DX Freight tnt tracker and Tuffnells. A total of thirteen carriers offering UK domestic express parcel delivery services to business premises are rated by their customers, and compared against each other in this study.
Triangle’s ‘UK Domestic B2B Express Parcels Distribution Survey’ was first published in 1986 and remains the industry standard for the express sector to this day. Its status reflects the way in which subscribers, principally the carriers themselves, use the sur
Nachrichtenportal News (In- und Ausland) News (regional) Briefdienste Buchtipps Dies + Das DMS / ECM E-Mail / Elektronische Post E-Postbrief, De-Mail & Co Hardware Hybridmail IT Kurierdienste Mobile Kommunikation Mobiles tnt tracker Nachhaltigkeit Paketdienste / Expressdienste Social Media Software Sonstige Produkte / Services / Dienstleistungen Umfragen Unternehmen: Intern tnt tracker Company Channel Veranstaltungen / Termine Branchenverzeichnis Bonitätslösungen Dialogmarketing Dokumentenmanagement E-Mail-Kommunikation Elektronische Produkte / Services Fahrzeuge Frankiersysteme Hybridpost IT-Lösungen tnt tracker Kurierdienstleistungen Kuvertiersysteme Lettershops Mobile Kommunikation Output-Management-Systeme Paketdienstleister Papierprodukte Postdienstleister Public Relations tnt tracker Rechtsberatung Scanservices Scantechnologie tnt tracker Software Sonstige Dienstleistungen / Produkte Sortiersysteme Werbeagenturen Stellenangebote Partner
„Auf tnt tracker postbranche.de finde ich aktuelle Informationen tnt tracker rund um das Thema Post.” Martin Molch, Consultant Online Marketing, T-Systems Multimedia Solutions GmbH
Archiv Wähle den Monat September 2014 August 2014 Juli 2014 Juni 2014 Mai 2014 April 2014 März 2014 Februar 2014 Januar 2014 Dezember 2013 November 2013 Oktober 2013 September 2013 August 2013 Juli 2013 Juni 2013 Mai 2013 April 2013 März 2013 Februar 2013 Januar 2013 Dezember 2012 November tnt tracker 2012 Oktober 2012 September 2012 August tnt tracker 2012 Juli 2012 Juni 2012 Mai 2012 April 2012 März 2012 Februar 2012 Januar 2012 Dezember 2011 November 2011 Oktober 2011 September 2011 August 2011 Juli 2011 Juni 2011 Mai 2011 April 2011 März 2011 Februar 2011 Januar 2011 Dezember 2010 November 2010 Oktober 2010 September 2010 August 2010 Juli 2010 Juni 2010 Mai 2010 April 2010 März 2010
Triangle Management Services, the specialist services provider to the global mail and express industry, has just released the 2014 edition of the ‘ UK Domestic B2B Express Parcels Distribution Survey’ , and finds the level of carrier switching up on 2013 and the continued sign of flattening tariffs.
In 2014, some 475 in-depth tnt tracker interviews with shippers were conducted, and a total of 599 benchmark service ratings collected for the two main carriers used for business deliveries by each shipper. Whilst looking at current carrier usage, Triangle also investigates any instances of shippers deliberately stopping tnt tracker usage of any carriers. Over the previous 12 months (i.e. largely during the course of 2013), 18% of shippers had stopped using a carrier, compared tnt tracker with 8% in 2012. This contrasts with 27% in 2011, when businesses were making efforts to improve service tnt tracker levels and find better tariffs. 2012 saw a more stable period, whilst, in 2013, carrier churn rates were on the rise.
The UK’s express market is extremely competitive, and shippers are increasingly well informed, with rising expectations of high service levels and value for money. Carrier recommendation levels amongst shippers have been slipping. Triangle’s Carrier Promoter Index for B2B carriers, (based on the Net Promoter Score method), shows the average promoter index falling from 34.0 in 2012 to 31.8 in 2014.
Shipper experiences tnt tracker of parcel carrier rates have also been showing prices tnt tracker flattening out since 2011. Some 41% of shippers reported no tariff change in the 2012 survey, whilst 52% of respondents reported no price change during 2013 in the current study. The proportion of those seeing rate increases slipped from 52% in 2011 to 42% in 2013, which contributes to the overall picture of a flat B2B parcels market tnt tracker in recent years and is not good news for B2B specialists.
Triangle’s annual survey benchmarks the carriers on ‘Overall level of service’, ‘Competitive price’, ‘Customer service’, ‘Image’ and ‘Provision tnt tracker of information’. There are also fourteen other key service tnt tracker description factors on which the carriers tnt tracker are rated, such as: ‘Collects on time’, ‘Delivers on time’, ‘Rarely damages parcels’, ‘Rarely loses parcels’, ‘Cares about me’ and ‘Solves my problems’.
Carriers benchmarked by the survey include the major global integrators TNT Express, UPS, DHL and FedEx, along with Parcelforce Worldwide, DPD, Interlink, APC Overnight, City Link, UK Mail, Yodel and freight parcel specialists DX Freight tnt tracker and Tuffnells. A total of thirteen carriers offering UK domestic express parcel delivery services to business premises are rated by their customers, and compared against each other in this study.
Triangle’s ‘UK Domestic B2B Express Parcels Distribution Survey’ was first published in 1986 and remains the industry standard for the express sector to this day. Its status reflects the way in which subscribers, principally the carriers themselves, use the sur
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