UPDATE!! An online seller has shared mycouriersonline her experience mycouriersonline and explanatio

JynxedPanda » Blog Archive » Problems With Xend (Leaving Xend)
UPDATE 2!! I have jumpshipped to FASTRACK.PH and so far I have had no problems with them. They reply promptly BOTH Facebook and telephone calls. I haven’t tried e-mail yet but so far they do reply. I am trying to get them to send me a text message of the LBC tracking mycouriersonline number while it’s available since I already know that with budget couriers, they really don’t update the tracking status ASAP. Try this courier guys! Only 45php within Metro Manila.
UPDATE!! An online seller has shared mycouriersonline her experience mycouriersonline and explanation as to why Xend is going loco these past months. Thank you so much for sharing!!! I hope others can do the same and answer my survey too.
“A few weeks before I left Xend, I noticed a delay in the packages. The rider who used to pick up my items from December 2011 did not show up for a month. I had another rider. mycouriersonline At one point, that rider picked up my items at 12am! I wanted to shout at his face. I was about to sleep, then the rider called me up to say that he has finally arrived. I wanted to curse him. A few days after, I found out that my old rider left Xend, which is why he couldn t pick up my items. He told me that he had to leave because Xend does not pay him overtime. mycouriersonline They were short of riders because everyone left. That is when I noticed why Xend had problems, they did not have enough riders. Everyone was quitting their jobs. My new rider told me that he is now working in Philfox Courier. He also mentioned that some of his co-workers from Xend had transferred as well. So my new courier now is Philfox. Philfox is not that bad. Although, what I hate about couriers is that they never notify me when there s a problem with the package. Although I have bad experiences with Philfox due to delay in shipments, I can say that their services is good. Honestly, I just believe that there is no courier that can be perfect.”
I decided to go straight to the point with the title. My Philippine online shopper mycouriersonline friends would know what Xend it. Is is one of online logistics couriers in the country mycouriersonline that offers really affordable rates. Imagine you just need 50php to send a shipment within Metro Manila while 80php to send provincial. That’s just a dollar or 2 to send something with a tracking number and they pick it up from your residence (they didn’t say that they would pick it up at 7pm or send your packages at 10pm but yes they do but of course I just want the shipment to arrive.) and it’s supposed to be next-day delivery for Metro Manila mycouriersonline consignees while 2-3 days for provincial. I was really impressed and have been using it although VERY INFREQUENT for almost 2 years now or so?
But this was before I had an online “store” myself. Once I started shipping regularly almost on a daily basis and dealing with customers, my priority was for the consignee to get their item on time. When I started shipping to provincial customers, I would suggest Xend to them because of cheaper alternative but some actually refuse and use my other more expensive but faster option, LBC (REALLY ONE OF THE BEST LOGISTICS COURIERS) since they have heard that Xend didn’t mycouriersonline ship their items on time. I being a skeptic thought, “Oh I’d never had problems mycouriersonline with them before. mycouriersonline This couldn’t possibly happen to me.”
When those provincial customers that do try Xend ask for tracking number, I do give it to them, but after noticing that Xend IS ALWAYS LATE in updating their tracking statuses and SOMETIMES NEVER updates at all, my clients and I started to panic. I decided to send them my very first complaint over email and told them about my problem.
I tried their new online chat. Sometimes mycouriersonline I get through, sometimes I don’t and if I did, I had to wait 20 minutes for a single answer from the person. This was because I inquired how much the shipping rate was to some client and also if they accept packages mycouriersonline sent in sacks/plastic bags just like LBC which I have to note, Xend DOES NOT. Xend will ask you to sign a waiver saying that they are not liable to whatever happens to that “sack” of yours. So I used LBC instead. I tried calling them up before for an update of tracking status but I had to make around 20 calls before I could get through. I then tried online chat again and asked why is their service so bad. The customer representative told me that they only have 3 people in this division. I don’t know what she meant. Did she mean their are only 3 people mycouriersonline taking calls, answering e-mails, checking support forums??
But I put up with Xend (oh my god you’re probably calling me a dumbass already) even after the 1st, 5th, 8th instance of no-update-of-tracking-status-my-customer-is-frantic-already (and one time they didn’t even go to my house to pick up the shipment )and I tried EVERY means to complain (even facebook messages! mycouriersonline They do re